1. Introduction

At Irex Immigration Consulting (“we”, “our”, “us”), we are committed to protecting the privacy and confidentiality of the personal information entrusted to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta’s Personal Information Protection Act (PIPA).

By using our services or website, you agree to the terms of this policy.

2. What Information We Collect

We collect personal information necessary to deliver immigration services and ensure compliance with legal and regulatory requirements, including:

• Full name, address, email, phone number
• Date of birth, gender, marital status
• Citizenship and immigration history
• Employment and education history
• Passport and identification documents
• Financial and tax records (where applicable)
• Communication records

3. How We Collect Information

Information is collected directly from you when you:

• Book a consultation
• Sign a Retainer Agreement
• Complete our client intake forms
• Communicate via email or our website
• Upload or share documents

4. How We Use Your Information

We use your personal information for the following purposes:

• To assess eligibility for Canadian immigration programs
• To complete and submit immigration applications
• To communicate with you regarding your file
• To comply with regulatory obligations under CICC
• To maintain internal records for auditing and client service improvement

5. Consent

We will seek your express or implied consent before collecting or using your personal information. You may withdraw your consent at any time by contacting us; however, this may impact our ability to provide certain services.

6. Disclosure of Information

We do not sell, rent, or trade personal information. We may disclose information only:

• To government agencies (IRCC, ESDC, etc.) as required for immigration filings
• To third-party service providers (e.g., translators) under strict confidentiality agreements
• When legally required (e.g., court orders, investigations)

7. Data Retention

We retain client files for a minimum of six (6) years after the date of last activity, as required by the College of Immigration and Citizenship Consultants (CICC), unless otherwise required by law.

8. Security Measures

We use industry-standard administrative, technical, and physical safeguards to protect your information from loss, misuse, and unauthorized access or disclosure. These include:

• Encrypted email communication
• Secure cloud storage platforms
• Controlled access to client files

9. Your Rights

You have the right to:

• Request access to your personal information
• Correct inaccurate or outdated information
• Withdraw consent (subject to legal/contractual limitations)
• File a complaint with the Office of the Privacy Commissioner of Canada

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before submitting personal information.

11. Policy Updates

This Privacy Policy may be updated periodically. We will notify you of significant changes by posting updates on our website or contacting you directly.

12. Contact Us

For questions or concerns regarding your personal data or this policy, contact:
📧 info@ireximmigration.com

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